This patient guide will answer all the commonly asked questions that the patients and visitors might have. All the procedures and processes that one comes across during pre-admission, during patient’s stay and during discharge are covered here.
Any patient who seeks admission can directly contact our IP Reception Desk in the premises for admission. Registration will be available 24 X 7. All one has to do is complete a simple documentation process for admission. The PRE will help you answer any queries that may arise while filling the forms.
In cases of emergency or unplanned admission, you can reach the IP Reception Desk which is open 24 hours directly; our relationship personnel will help you on any day at any time.
Documents at the time of registration
To make the process of pre-admission registration easy and allow for the registration personnel to complete the check-in process quickly, you are requested to bring the following listed documents
Family doctor or previous consulted doctor’s prescription or advice letter
Proof of insurance/ insurance card (if the treatment is insured)
Medical benefits card for govt. and corporate employees
Test(s) results and x-rays, if any
Details of all medication and the dosage you are currently on
Passport (for international patients)
What you can bring along?
If you have been advised for a stay at the hospital, you might want to bring a pair of comfortable slippers & toiletries with you.
Patients and caretakers will be informed in advance about the precise date and time of discharge
Prior to your discharge, the interim hospitalization bill will be provided for perusal
The hospitals will arrange for appropriate transport if need be or on request
The doctor’s contact number will be provided in case of medical difficulties following discharge
Proper instructions are provided to you and your caretaker concerning rest, diet, medications and follow-up appointments
A written discharge summary will be provided while the patient leaving the hospital
Please bear in mind that the entire payment and discharge process might take anywhere up to 4 hours
All payments can be made at the cashier’s counter at the hospital lobby. Only cash and credit cards will be accepted.
The bill presented to you should be fully settled by the time of discharge. Note: Cheques will not be accepted.
Khobar, Saudi Arabia
Phone: +966 13 855 5546
9:00am – 09:00pm
KEEP IN TOUCH
We are happy to answer your questions at email@example.com